Troubleshooting

When MediaRecorder control with The Observer XT does not function properly, check the following;

• On the computer with MediaRecorder, check that N-Linx Agent is running. See step 1 in step 1 in Connect N-Linx Agent to N-Linx Server. If there is no N-Linx agent icon in the system tray, the program is not running. Then double-click the file file NLinxAgent.exe exe in the folder C:\Program Files\Noldus\N-Linx Agent 1.
• On the computer with MediaRecorder, check that the status of the N-Linx Agent is is Connected. If not, follow steps 2 and 3 in steps 2 and 3 in Connect N-Linx Agent to N-Linx Server.
• In MediaRecorder, check that the checkbox checkbox Allow communication with N-Linx Server Linx Server is selected (see step 2 in step 2 in Create MediaRecorder Settings).
• In The Observer XT, check that that Use N-Linx server to connect with other applications applications is selected (see step 2 in step 2 in Create The Observer XT settings) and that the Status the Status in the window is Connected is Connected (see step 5 in step 5 in Create The Observer XT settings).
• In The Observer XT, check that MediaRecorder is selected (see step 9 9 in Create The Observer XT settings).
• On all computers with MediaRecorder, The Observer XT, and N-Linx Server, check that an exception is made in Windows Firewall for all inbound and outbound traffic through port 5672 (see see Create exceptions for N-Linx port in Windows Firewall).
• Check that N-Linx Server is running. To do so, press press Ctrl Ctrl + Shift  Shift + Esc  Esc and open the the Services Services tab. Locate the line RabbitMQ line RabbitMQ and check that the the Status Status is is Running. If not, right-click the line and select select Start.