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Troubleshooting

When MediaRecorder control with The Observer XT does not function properly, check the following;

  • On the computer with MediaRecorder, check that N-Linx Agent is running. See step 1 in Connect N-Linx Agent to N-Linx Server. If there is no N-Linx agent icon in the system tray, the program is not running. Then double-click the file NLinxAgent.exe in the folder C:\Program Files\Noldus\N-Linx Agent 1.
  • On the computer with MediaRecorder, check that the status of the N-Linx Agent is Connected.Connected. If not, follow steps 2 and 3 in Connect N-Linx Agent to N-Linx Server.
  • In MediaRecorder, check that the checkbox Allow communication with N-Linx Server is selected (see step 2 in Create MediaRecorder Settings).
  • In The Observer XT, check that Use N-Linx server to connect with other applications is selected (see step 2 in Create The Observer XT settings) and that the Status in the window is Connected (see step 5 in Create The Observer XT settings).
  • In The Observer XT, check that MediaRecorder is selected (see step 9 in Create The Observer XT settings).
  • On all computers with MediaRecorder, The Observer XT, and N-Linx Server, check that an exception is made in Windows Firewall for all inbound and outbound traffic through port 5672 (see Create exceptions for N-Linx port in Windows Firewall).
  • Check that N-Linx Server is running. To do so, press Ctrl + Shift + Esc and open the Services tab. Locate the line RabbitMQ and check that the Status is Running. If not, right-click the line and select Start.Start.

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